SHIPPING & DELIVERY
SHIPPING POLICY
Item(s) purchased will be shipped as soon as they are processed and may arrive in multiple boxes on different days.
We offer free shipping for orders of $70 or more. For orders under $ 70, we charge for ground service in accordance with the order weights and distance.
For express delivery option or delivery to Alaska and Hawaii, please contact us directly at contact@sanhoomall.com and we will get back to you within in one business day with the cost of shipment.
Packages returned to the SANHOOMALL.COM warehouse due to incorrect shipping information will be given a PRODUCT REFUND.
We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.
Orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note our warehouse is closed on weekends.
Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00AM EST will be processed out the following business day.
In the event your purchase is split into multiple packages for shipment, if an upgraded shipping method had been chosen for the order, the initial shipment will be sent via the upgraded method. Any shipments thereafter will be shipped via standard domestic or international shipping offered at that time.
Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
SPECIAL CONSIDERATIONS
All orders are subject to approval based on the order information provided.
All orders may be placed on hold for further security verifications if information is found to be fraudulent and/or the order total exceeds $100 USD.
In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions
ADDITIONAL SHIPPING INFORMATION
Timely delivery is subject to the Terms of Service published by the carrier. Note that circumstances out of our control (natural disasters, holiday delays, etc.) may produce shipping postponements.
USPS First Class International Mail does not offer tracking information.
The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees. These fees can vary widely from country to country. (Please contact your local customs office for further information.)